RSS_Auto_Poster
Well-known member
Written by Linda Trego
A book from SAE International, Fleet Services Managing to Redefine Success, combines the interests of fleet managers and their customers to achieve a higher level of business performance. The book provides a back-to-basics approach that begins by redefining a fleet"s customers to fully identify and provide customer-driven services. It provides a keen focus on operations, cost management, leadership, and customer service all requirements for fleets to thrive in today"s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices and business tools, are described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. For more information or to order Fleet Services Managing to Redefine Success, visit Fleet Services - Managing to Redefine Success. For an interview with author Tim King, visit Interview with Tim King, author of Fleet Services: Managing to Redefine Success - YouTube.
Date: 13-Nov-2015 03:20 EST
More of this article on the SAE International website
ID: 1433
A book from SAE International, Fleet Services Managing to Redefine Success, combines the interests of fleet managers and their customers to achieve a higher level of business performance. The book provides a back-to-basics approach that begins by redefining a fleet"s customers to fully identify and provide customer-driven services. It provides a keen focus on operations, cost management, leadership, and customer service all requirements for fleets to thrive in today"s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices and business tools, are described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. For more information or to order Fleet Services Managing to Redefine Success, visit Fleet Services - Managing to Redefine Success. For an interview with author Tim King, visit Interview with Tim King, author of Fleet Services: Managing to Redefine Success - YouTube.
Date: 13-Nov-2015 03:20 EST
More of this article on the SAE International website
ID: 1433
