AmericanThunder
Super Moderator
Information Technology Infrastructure Library (also known as ITIL) consists of policies and concepts that are very useful for managing operations and development of IT infrastructure. The library is very important to describe practices as well as procedures and tasks that information technology organization should enforce or implement to attain its needs. For the convenience of IT associations and organizations, ITIL was published with the help from the British Office of Government Commerce.
The third version of Information Technology Infrastructure Library has five volumes, which focus on service strategy, service transition, service design, service operation and continual service improvement. In the volumes that deal with service transition and service strategy, the concepts discussed include service assets, business case development, service value definition as well as information security management. When it comes to service operation and service design, the topics covered are access management, request fulfillment and application management. Finally, the volume on continual service management discusses concepts related to upfront planning and ongoing scheduling.
Now, why is this important?
Because I have been studying ITIL since Dec 2011. It should be 7 exams ranging from the foundation, 5 intermediate and one final. In actuality, I have sat 12 exams including failures, over the past 3 years. Some of this is because my chosen path through the qualification was aimed at consultant level rather than specialist in one of the areas, but also because I deviated half way through to sit my Prince exams ( Project management).
But this morning, I got the result of my last sitting of the final, and I PASSED!
Now I get to call myself an ITIL expert, and this opens up a whole new area of careers for me!
Yahoo!
The third version of Information Technology Infrastructure Library has five volumes, which focus on service strategy, service transition, service design, service operation and continual service improvement. In the volumes that deal with service transition and service strategy, the concepts discussed include service assets, business case development, service value definition as well as information security management. When it comes to service operation and service design, the topics covered are access management, request fulfillment and application management. Finally, the volume on continual service management discusses concepts related to upfront planning and ongoing scheduling.
Now, why is this important?
Because I have been studying ITIL since Dec 2011. It should be 7 exams ranging from the foundation, 5 intermediate and one final. In actuality, I have sat 12 exams including failures, over the past 3 years. Some of this is because my chosen path through the qualification was aimed at consultant level rather than specialist in one of the areas, but also because I deviated half way through to sit my Prince exams ( Project management).
But this morning, I got the result of my last sitting of the final, and I PASSED!
Now I get to call myself an ITIL expert, and this opens up a whole new area of careers for me!
Yahoo!
