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Written by Patrick Ponticel
Built-in voice recognition surpasses wind noise as the problem most frequently reported by new-vehicle owners, according to J.D. Power. The J.D. Power 2014 Multimedia Quality and Satisfaction Study released Aug. 28 notes that the number of new-vehicle owners complaining about voice recognition is larger than it was in last year"s study, with 8.3 problems reported per 100 new vehicles in 2014; the figure was 7.6 in 2013. The voice-recognition problems customers cite most often relate to three built-in hands-free communication issues: Doesn"t recognize/misinterprets verbal commands (63%) Doesn"t recognize/misinterprets names/words (44%) Doesn"t recognize/misinterprets numbers (31%) "Voice-recognition and device connectivity are often inherent to the technology design and cannot be fixed at the dealership, creating a high level of angst among new-vehicle owners," said Mike VanNieuwkuyk, Executive Director of Global Automotive at J.D. Power. "Problems such as wind noise can sometimes be adjusted at the dealership. With voice-recognition and connectivity problems, owners have had to learn to live with the shortcomings of this feature and instead rely on such work-around options as knobs and controls on the steering wheel and head unit to offset the core problem. Despite having alternative controls, this problem still negatively impacts owner satisfaction."
Date: 29-Aug-2014 09:30 EDT
More of this article on the SAE International website
ID: 970
Built-in voice recognition surpasses wind noise as the problem most frequently reported by new-vehicle owners, according to J.D. Power. The J.D. Power 2014 Multimedia Quality and Satisfaction Study released Aug. 28 notes that the number of new-vehicle owners complaining about voice recognition is larger than it was in last year"s study, with 8.3 problems reported per 100 new vehicles in 2014; the figure was 7.6 in 2013. The voice-recognition problems customers cite most often relate to three built-in hands-free communication issues: Doesn"t recognize/misinterprets verbal commands (63%) Doesn"t recognize/misinterprets names/words (44%) Doesn"t recognize/misinterprets numbers (31%) "Voice-recognition and device connectivity are often inherent to the technology design and cannot be fixed at the dealership, creating a high level of angst among new-vehicle owners," said Mike VanNieuwkuyk, Executive Director of Global Automotive at J.D. Power. "Problems such as wind noise can sometimes be adjusted at the dealership. With voice-recognition and connectivity problems, owners have had to learn to live with the shortcomings of this feature and instead rely on such work-around options as knobs and controls on the steering wheel and head unit to offset the core problem. Despite having alternative controls, this problem still negatively impacts owner satisfaction."
Date: 29-Aug-2014 09:30 EDT
More of this article on the SAE International website
ID: 970
